Metal X Support

How do I delete my Metal X account? (California)

We take privacy very seriously at Metallicus and will process requests and confirm deletion within the legal time period allowed. If you would like to delete your Metal X account, please send an email to support@metalx.com requesting the deletion. 


How long will it take to complete my request?

We will take prompt action that is no later than 45 days of your request. If we need more time, we may take a one-time extension for an additional 45 days to complete your request. We will let you know if we need to do this.

What does it mean to delete my personal information?
The right to be forgotten allows you to request that we delete personal information we have collected from you. In addition, where the controller has made the personal data public and is obliged to erase the personal data. The data controller, whom also takes account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other data controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

Will you delete my online account?

Yes, but this does not restrict you from creating a new account with us in the future.


Will you delete my information from other Metal products?

No. You will need to submit a separate request for each of our services you utilize as a consumer 
(Ie. Individual submissions for deletion of a Metal X account does not affect your Metal Pay account). 

What will I lose if I delete my information?

If you choose to delete your personal information, we may be unable to provide you with certain online functions including but not limited to:

•   Informing you of changes on products you previously used

•   Accessing your previous transaction history

•   Accessing your online account


Also check out: Is there a reason why you would not delete my Metal X information?


We will be sad to see you go, but if your decision is final, we are still grateful for your time with us and will move forward with your request for you.

E
Eric is the author of this solution article.

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